About us

With more than 230 stores spanning 43 states and growing, Luma is a nationally recognized active wear manufacturer and retailer. We’re passionate about active lifestyles – and it goes way beyond apparel.

At Luma, wellness is a way of life. We don’t believe age, gender or past actions define you, only your ambition and desire for wholeness... today.

We differentiate ourselves through a combination of unique designs and styles merged with unequaled standards of quality and authenticity. Our founders have deep roots in yoga and health communities and our selections serve amateur practitioners and professional athletes alike.

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Return Merchandise Authorization (RMA) - is a powerful tool for managing returns and/or exchanges of goods. This extension is important if you wish to build strong relationships with your store customers and win their trust and loyalty.


Frontend

  • Customer RMA - explore different kinds of returns, that customer can place from his account.
  • Guest RMA - return requests, placed for Guest-mode orders.


    Backend

  • RMA Grid - this is the main hub, where all RMA are located, and can be created manually, edited and managed with mass actions.
    • Example of RMA - this is basic example of backend RMA Edit Page.
    • Create your own manual RMA - explore possibilities of manual return creating. Note, that you will be asked for order selection, prior to jumping to RMA creation page.
  • Statuses - statuses are stages, which RMA should pass in order to be completed - beginning from Pending, and ending with Closed. Each status has its own auto-respond messages, which are sent on status assignment.
  • Reasons - Reasons are arguments, which customer can have for returning a product, for example, Out of Service or Wrong Color.
  • Conditions - Conditions are typical cases of condition, that product can have on return, for example, Unopened or Damaged.
  • Resolutions - Resolutions are specific actions, that customer wish for product, for example, Exchange or Refund. They adds flexibility to your return policy.
  • Return Addresses - addresses allows you to flexibly direct returns to addresses, different from your store - to warehouses, repair facilities, etc.
  • Custom Fields - Custom Field allow you to add to your returns additional properties to gather more information from customer. Our extension allows fields of different types.
  • Quick Responses - Quick Responses are special templates, which allow you to quickly write answers to the most frequent requests.
  • Workflow Rules - automate your returns workflow by creating special rules, with actions, binded to certain event or RMA stage.
  • Reports - our extension provides different kinds of statistics, which allow you to analyze and correct your return policy.
    • By Product - gather statistics of returns by products
    • By Attrubute - pick up attribute of product, and generate custom reports on product returns
    • By Reason - gather statistics of returns by reasons
    • By Status - gather statistics of returns by status
  • Settings - toy with different configurations, and create the most effective return policy for your store.


    If you have more questions, please, refer to full documentation.

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