RMA #100000001 - Closed

Request Information
RMA: #100000001
Order: #000000001 at Jan 5, 2018 ($51.22)
Date Requested: Jan 8, 2018
Status: Closed
Shipping Carrier: FedEx
Contact Information: Veronica Costello
roni_cost@example.com
(555) 229-3326
6146 Honey Bluff Parkway
Calder
Michigan
Return Address: test
Items RMA Requested for
Product Name SKU Qty Reason Condition Resolution
Karmen Yoga Pant-28-Gray WP01-28-Gray 1 Wrong size Opened Refund
Add Message
RMA History
Veronica Costello | Jan 8, 2018 11:00 PM
414141
Demo User | Jan 4, 2018 6:45 PM
Dear customer, your Return request has been closed. Please, let me know, if I could do anything else for you.
Veronica Costello | Jan 4, 2018 6:43 PM
My credit card, please.
Demo User | Jan 4, 2018 6:23 PM
Well, you should expect for the refund within 3-5 days after we receive your return package.
Would you like to get a refund on your credit card or your Store Credit Account?
Veronica Costello | Jan 4, 2018 6:13 PM
Ok, I’ve already done all of it. When should I expect for a refund?
Demo User | Jan 4, 2018 5:23 PM
This is optional, but it would be good if you gave us a tracking number for your return package.

Your Return request has been approved.

Please, print an RMA Packing Slip and an RMA Shipping Label and send a package to:
‘Winnie palmer hospital
83 West Miller Street
Orlando, FL 32806
(321) 843-9792’
Veronica Costello | Jan 4, 2018 5:17 PM
Should I provide you with some kind of tracking number?
Demo User | Jan 4, 2018 5:13 PM
Thank you for your request! Please, check out our return conditions at http://rma.m2.mirasvit.com/customer-service/.

Please, let me know, when you send a package.
Veronica Costello | Jan 4, 2018 4:30 PM
I’d like to exchange my pair for the right size one, but I’m not sure, if I hit it. I don’t want to spend time waiting for the next wrong size pair actually.
So, I still want to return them.
Demo User | Jan 4, 2018 4:11 PM
Return request has been received. You will be notified when your request is reviewed.

We apology for putting you in some kind of trouble! And our team will do our best to avoid such situations in future.
Actually, today our store received a new goods shipment and we’ve got smaller sizes of the item you’re going to return (sizes 25-27).
This way, I can offer you a few options regarding your return request:
- we can exchange your pants for the size, which fits you;
- we may give a refund on your credit card or your Store Credit Account, if you wish.

Please, let me know your choice.
Veronica Costello | Jan 4, 2018 4:10 PM
Hello! I want to return the item from my order #000000003. Actually I wear size 28, so I’ve bought 28th yoga pants.
But when I tried them on, I’ve got they’re huge! I guess it’s not 28th, maybe it’s even 30th size!
So, I’d like you to put some comments regarding this item size to inform the customers who want to buy them in future!
I like all the other stuff about these pants: the color, the material and the quality. And possible I’d exchange them on the pair of my size, if they’d be available. But unfortunately any smaller sizes are not available. So I need to return you the item and want my money back.
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Return Merchandise Authorization (RMA) - is a powerful tool for managing returns and/or exchanges of goods. This extension is important if you wish to build strong relationships with your store customers and win their trust and loyalty.


Frontend

  • Customer RMA - explore different kinds of returns, that customer can place from his account.
  • Guest RMA - return requests, placed for Guest-mode orders.


    Backend

  • RMA Grid - this is the main hub, where all RMA are located, and can be created manually, edited and managed with mass actions.
    • Example of RMA - this is basic example of backend RMA Edit Page.
    • Create your own manual RMA - explore possibilities of manual return creating. Note, that you will be asked for order selection, prior to jumping to RMA creation page.
  • Statuses - statuses are stages, which RMA should pass in order to be completed - beginning from Pending, and ending with Closed. Each status has its own auto-respond messages, which are sent on status assignment.
  • Reasons - Reasons are arguments, which customer can have for returning a product, for example, Out of Service or Wrong Color.
  • Conditions - Conditions are typical cases of condition, that product can have on return, for example, Unopened or Damaged.
  • Resolutions - Resolutions are specific actions, that customer wish for product, for example, Exchange or Refund. They adds flexibility to your return policy.
  • Return Addresses - addresses allows you to flexibly direct returns to addresses, different from your store - to warehouses, repair facilities, etc.
  • Custom Fields - Custom Field allow you to add to your returns additional properties to gather more information from customer. Our extension allows fields of different types.
  • Quick Responses - Quick Responses are special templates, which allow you to quickly write answers to the most frequent requests.
  • Workflow Rules - automate your returns workflow by creating special rules, with actions, binded to certain event or RMA stage.
  • Reports - our extension provides different kinds of statistics, which allow you to analyze and correct your return policy.
    • By Product - gather statistics of returns by products
    • By Attrubute - pick up attribute of product, and generate custom reports on product returns
    • By Reason - gather statistics of returns by reasons
    • By Status - gather statistics of returns by status
  • Settings - toy with different configurations, and create the most effective return policy for your store.


    If you have more questions, please, refer to full documentation.

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