RMA #100000005 - Package Sent

Request Information
RMA: #100000005
Order: #000000005 at Jan 5, 2018 ($99.28)
Date Requested: Jan 8, 2018
Status: Package Sent
Shipping Carrier: FedEx
Shipping Carrier for exchange: Fedex
Contact Information: Veronica Costello
roni_cost@example.com
(555) 229-3326
6146 Honey Bluff Parkway
Calder
Michigan
Return Address: Winnie palmer hospital
83 West Miller Street
Orlando, FL 32806
(321) 843-9792
Items RMA Requested for
Product Name SKU Qty Reason Condition Resolution
Jade Yoga Jacket-M-Blue WJ09-M-Blue 1 Don't like Opened Exchange
Add Message
RMA History
Demo User | Jan 8, 2018 4:02 AM
Your Return request has been approved.



Please, print RMA Packing Slip
and send package to:

Winnie palmer hospital
83 West Miller Street
Orlando, FL 32806
(321) 843-9792
Demo User | Jan 4, 2018 6:43 PM
Thank you for your request! Please, check out our return conditions at http://rma.m2.mirasvit.com/customer-service/.

Please, let me know, when you send a package.
Veronica Costello | Jan 4, 2018 6:37 PM
What should I do next?
Demo User | Jan 4, 2018 6:18 PM
Your return request has been received. You will be notified when your request is reviewed.
Veronica Costello | Jan 4, 2018 6:16 PM
Hi! I need to exchange the jacket I bought a week ago in your store.
The color is beautiful, but when I tried it on, I realized it made me look pale-faced and unhealthy. So I don’t really like the jacket because its color doesn’t fit me.
Please, exchange it for the Blue one. I know for sure that blue fits me anyway.
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Return Merchandise Authorization (RMA) - is a powerful tool for managing returns and/or exchanges of goods. This extension is important if you wish to build strong relationships with your store customers and win their trust and loyalty.


Frontend

  • Customer RMA - explore different kinds of returns, that customer can place from his account.
  • Guest RMA - return requests, placed for Guest-mode orders.


    Backend

  • RMA Grid - this is the main hub, where all RMA are located, and can be created manually, edited and managed with mass actions.
    • Example of RMA - this is basic example of backend RMA Edit Page.
    • Create your own manual RMA - explore possibilities of manual return creating. Note, that you will be asked for order selection, prior to jumping to RMA creation page.
  • Statuses - statuses are stages, which RMA should pass in order to be completed - beginning from Pending, and ending with Closed. Each status has its own auto-respond messages, which are sent on status assignment.
  • Reasons - Reasons are arguments, which customer can have for returning a product, for example, Out of Service or Wrong Color.
  • Conditions - Conditions are typical cases of condition, that product can have on return, for example, Unopened or Damaged.
  • Resolutions - Resolutions are specific actions, that customer wish for product, for example, Exchange or Refund. They adds flexibility to your return policy.
  • Return Addresses - addresses allows you to flexibly direct returns to addresses, different from your store - to warehouses, repair facilities, etc.
  • Custom Fields - Custom Field allow you to add to your returns additional properties to gather more information from customer. Our extension allows fields of different types.
  • Quick Responses - Quick Responses are special templates, which allow you to quickly write answers to the most frequent requests.
  • Workflow Rules - automate your returns workflow by creating special rules, with actions, binded to certain event or RMA stage.
  • Reports - our extension provides different kinds of statistics, which allow you to analyze and correct your return policy.
    • By Product - gather statistics of returns by products
    • By Attrubute - pick up attribute of product, and generate custom reports on product returns
    • By Reason - gather statistics of returns by reasons
    • By Status - gather statistics of returns by status
  • Settings - toy with different configurations, and create the most effective return policy for your store.


    If you have more questions, please, refer to full documentation.

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