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  1. Portia Capri
    Portia Capri
    $49.00
  2. Deirdre Relaxed-Fit Capri
    Deirdre Relaxed-Fit Capri
    $63.00
  3. Sylvia Capri
    Sylvia Capri
    $42.00
  4. Daria Bikram Pant
    Daria Bikram Pant
    $51.00
  5. Carina Basic Capri
    Carina Basic Capri
    $51.00
  6. Bardot Capri
    Bardot Capri
    $48.00
  7. Aeon Capri
    Aeon Capri
    $48.00
  8. Diana Tights
    Diana Tights
    Rating:
    67%
    $59.00
  9. Sahara Leggings
    Sahara Leggings
    Rating:
    60%
    $75.00
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Return Merchandise Authorization (RMA) - is a powerful tool for managing returns and/or exchanges of goods. This extension is important if you wish to build strong relationships with your store customers and win their trust and loyalty.


Frontend

  • Customer RMA - explore different kinds of returns, that customer can place from his account.
  • Guest RMA - return requests, placed for Guest-mode orders.


    Backend

  • RMA Grid - this is the main hub, where all RMA are located, and can be created manually, edited and managed with mass actions.
    • Example of RMA - this is basic example of backend RMA Edit Page.
    • Create your own manual RMA - explore possibilities of manual return creating. Note, that you will be asked for order selection, prior to jumping to RMA creation page.
  • Statuses - statuses are stages, which RMA should pass in order to be completed - beginning from Pending, and ending with Closed. Each status has its own auto-respond messages, which are sent on status assignment.
  • Reasons - Reasons are arguments, which customer can have for returning a product, for example, Out of Service or Wrong Color.
  • Conditions - Conditions are typical cases of condition, that product can have on return, for example, Unopened or Damaged.
  • Resolutions - Resolutions are specific actions, that customer wish for product, for example, Exchange or Refund. They adds flexibility to your return policy.
  • Return Addresses - addresses allows you to flexibly direct returns to addresses, different from your store - to warehouses, repair facilities, etc.
  • Custom Fields - Custom Field allow you to add to your returns additional properties to gather more information from customer. Our extension allows fields of different types.
  • Quick Responses - Quick Responses are special templates, which allow you to quickly write answers to the most frequent requests.
  • Workflow Rules - automate your returns workflow by creating special rules, with actions, binded to certain event or RMA stage.
  • Reports - our extension provides different kinds of statistics, which allow you to analyze and correct your return policy.
    • By Product - gather statistics of returns by products
    • By Attrubute - pick up attribute of product, and generate custom reports on product returns
    • By Reason - gather statistics of returns by reasons
    • By Status - gather statistics of returns by status
  • Settings - toy with different configurations, and create the most effective return policy for your store.


    If you have more questions, please, refer to full documentation.

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